Login Assistance
 
Other problems & frequently asked questions
If you need assistance, please call our Dealer Support Center at 1-866-360-3863 Monday - Friday, 9:00am - 10:00pm.  Saturday, 9:00am - 8:00pm.  Eastern Time.
If you are interested in purchasing a subscription for a Dealertrack product, please call our Sales Team at 1-866-360-3863
 
Possible additional problems
If you have entered an incorrect Login ID or password more than 3 times, the system will lock you out.
  • Please enter your Login ID in the Did you forget your password? section on the previous page for further help on how to resolve this Problem.
I get an Error message: "Invalid LoginID or Password" when I enter my Login ID and password
  • Check that you are entering the correct Login ID and password. Your password is case-sensitive. If your password is all lower case, make sure that the "Caps Lock" key is not on.
  • Does your password automatically prefill (with asterisks *******) when you enter the Login ID? If yes,
    1. 1. Click Tools located in your Internet Explorer menu bar above.
    2. 2. Select Internet Options.
    3. 3. Click on the Content tab.
    4. 4. In the Personal Information area, click on AutoComplete.
    5. 5. Click Clear Passwords then OK on the pop up box.
    6. 6. Click OK in the"AutoComplete Settings" window to return to the"Internet Options" window.
    7. 7. Click OK in the "Internet Options" window.
I do not get an Error message when I enter my Login ID and password. The Login page is re-displayed with blank Login ID & Password boxes
  • Is this the first time you are logging in? Ask your DIO/Administrator to check your permissions: You need a MINIMUM of General Access and one other permission to be able to login successfully.
  • Check your local machine date-time: Dealertrack has detected that the date time on your machine reads . The date-time and time zone can be corrected by double-clicking on the time display on the bottom right of the screen.
  • You may need to clear your Cache.
    1. 1. Click Tools located in your Internet Explorer menu bar above.
    2. 2. Select Internet Options.
    3. 3. Click on the General tab.
    4. 4. In the Temporary Internet Files area, click on Delete Files then OK on the pop up box.
    5. 5. Click OK in the "Internet Options" window.
The recommended browser encryption level (Cipher Strength) is 128-bit. If your browser encryption level is less than 128-bit, you may not be able to log in
  1. 1. The encryption level (Cipher Strength) for your browser can be verified by clicking on Help located in your Internet Explorer menu bar above.
  2. 2. Then click on About Internet Explorer.
  3. 3. The encryption level (Cipher Strength) is displayed below the Version on the pop-up About Internet Explorer window.
  4. 4. If you do not have 128-bit encryption (Cipher Strength), please upgrade your encryption to 128-bit from:

    http://www.microsoft.com/windows/ie/downloads/recommended/128bit/default.asp
Click here to go to login